Dula terms of service Philippines

These Dula terms of service Philippines govern your access to and use of our website, mobile app, products, and related services as an online casino platform for eligible users in the Philippines. By creating an account, depositing funds, placing wagers, claiming promotions, or otherwise using any part of our services, you agree to be legally bound by these terms, our rules, and applicable policies. If you do not accept any part of this agreement, you must stop using the platform immediately. We may revise these terms at any time, and your continued use after updated terms are posted means you accept the revised agreement in full.

1. Acceptance of Terms

By accessing, browsing, registering with, downloading, or using our platform, mobile application, or any related feature, you enter into a binding legal agreement with us. This agreement includes these terms, our privacy rules, promotional conditions, payment rules, and any game specific rules published on the site. We reserve the right to amend, replace, or update any provision whenever necessary for legal, operational, security, or commercial reasons. Material changes may be notified through the platform or account communications, but it remains your responsibility to review the current version regularly. Continued access or use after changes take effect constitutes full acceptance of the revised terms and conditions.

2. Eligibility Rules

You may use our services only if you are at least 21+ years old, are physically located in the Philippines when using the platform, and have full legal capacity to enter into a binding contract. We operate a strict anti-underage policy and may request proof of age at any time, including PhilSys or another valid government issued identification document. You are responsible for ensuring that your use of our services complies with local law applicable to you. If you are subject to a self-exclusion, cool-off, or restriction period, you must not open a new account or attempt to regain access until that restriction has fully expired. See Responsible Gambling for support tools.

3. Registration and Security

To open an account, you must provide accurate, complete, and current personal information, including your real name, valid mobile number, and correct date of birth. Only one account is permitted per person, household, device environment, and payment source unless we expressly approve otherwise in writing. Multi-accounting, identity masking, or the use of false details is prohibited and may result in account closure, void bets, confiscated bonuses, and forfeiture of funds where permitted by law. You are solely responsible for maintaining the confidentiality of your login credentials and must not share your account with any other person. If we require KYC documents such as government ID, proof of address, or proof of payment method, failure to provide them may lead to suspension or closure.

4. Deposits and Withdrawals

All financial transactions on the platform are handled in PHP and are subject to internal security, fraud prevention, and AML controls. We may request additional information before accepting a deposit or processing a withdrawal, especially where account details, payment method ownership, or transaction patterns require review. Deposits must come from payment methods registered in your own name where applicable, and we do not accept third-party payments. Withdrawals are normally sent only to verified accounts and, where possible, to the same method used for deposit. We may delay, reverse, limit, or refuse a transaction if we reasonably suspect fraud, bonus abuse, unauthorized use, criminal activity, chargeback risk, or any breach of these casino terms Philippines.

4.1 Supported Methods

We currently support common payment channels used by players in the Philippines, including GCash, Maya, GrabPay, bank transfer, and approved over-the-counter options. GCash deposits are generally credited instantly once the payment is successfully confirmed, while processing times for other methods may vary depending on the provider, bank, network conditions, and verification checks. Availability may differ by account status, device, or location, and some methods may be temporarily unavailable for maintenance or compliance review. We may add, remove, or suspend a method at any time without prior notice where required for operational, legal, or security reasons. For mobile access information, you may review App for compatibility guidance.

4.2 Deposit Terms

A minimum deposit amount in PHP applies to each payment method and may be displayed in the cashier or promotional pages before you confirm a transaction. In most cases, valid deposits are credited instantly, but delays can occur because of provider outages, bank review, account verification, or technical interruptions outside our control. We do not charge deposit fees directly, although your bank, e-wallet, or payment provider may apply its own charges. You must not use any deposit method that does not belong to you or that you are not authorized to use. Any deposit made in breach of these rules may be rejected, reversed, frozen for review, or reported as part of AML monitoring obligations.

4.3 Withdrawal Terms

Withdrawal requests are processed to verified payment accounts and are typically completed within minutes to hours after approval, although the exact timeframe depends on KYC status, payment method, transaction volume, and security screening. Where possible, we will return funds through the same channel used for deposit, including GCash, Maya, GrabPay, or bank transfer, but alternative verified methods may be required in some cases. We may request updated identification, proof of address, or proof of payment ownership before releasing funds. We also reserve the right to delay, partially process, or refuse suspicious withdrawals where fraud, collusion, bonus abuse, unauthorized access, or AML concerns are reasonably identified.

5. Bonuses and Promotions

All bonuses, free credits, cashback offers, and promotional rewards are subject to separate bonus terms in addition to this agreement. Before any bonus related winnings become eligible for withdrawal, you may need to satisfy wagering requirements within the stated validity period. Bonus expiry dates, maximum qualifying stakes, excluded games, and game contribution rates can vary by promotion, and some games may contribute less than others toward rollover. Unless expressly stated otherwise, only one bonus may be claimed per person, household, IP address, device, and payment source. We may void bonuses, winnings, or both if we detect abuse, irregular play, manipulation, or coordinated activity. Promotional offers may be changed, suspended, or cancelled at our discretion. Details may also appear on Promotions.

6. Responsible Gambling

We support responsible gambling and expect all users to treat betting as entertainment rather than a source of income or financial recovery. You may request account limits, cool-off periods, or self-exclusion by contacting support, and we may apply additional restrictions where player safety concerns arise. Reality-check reminders and account review tools may also be made available to help you monitor time and spending. We do not permit use by minors, and any attempt by a person under 21+ to access the platform will result in immediate restriction. If gambling stops being enjoyable or manageable, seek assistance promptly and suspend play. You can also review our safer play guidance at Responsible Gambling.

7. Prohibited Activities

The following conduct is strictly prohibited and may result in immediate suspension or termination of your account, void transactions, withheld winnings, and forfeiture of funds where legally permitted. Violations may also be reported to payment providers, regulators, law enforcement, or other authorities when required. The Dula user agreement PH applies to all account activity whether performed directly by you or through any person acting with your knowledge or access. We reserve the right to investigate any pattern suggesting misuse of the platform, unfair advantage, or unlawful conduct. You must cooperate fully with any review and provide requested records, explanations, or documents within the time we specify.

8. Intellectual Property

All content made available through our services, including text, graphics, branding, logos, software, design elements, databases, audio, video, and platform functionality, is owned by us or licensed to us and is protected by applicable intellectual property laws. You receive a limited, personal, non-transferable, and revocable right to use the platform solely for lawful personal entertainment in accordance with these terms. You may not copy, modify, distribute, publish, reverse engineer, scrape, frame, or commercially exploit any part of the service without our prior written consent. Third-party game providers, payment providers, and service vendors retain their own rights in their respective content, systems, and marks.

9. Limitation of Liability

Our services are provided on an as is and as available basis to the fullest extent permitted by applicable law. We do not guarantee uninterrupted access, constant availability, error free operation, or that all defects will be corrected immediately. Temporary outages may occur because of maintenance, network issues, provider failures, cyber incidents, or events beyond our reasonable control. To the maximum extent allowed by law, we are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, loss of opportunity, or reputational harm. You acknowledge that gambling involves risk and that you accept full responsibility for your betting decisions and any losses arising from them.

10. Termination Rights

You may request closure of your account at any time by contacting customer support, and any remaining eligible balance may be withdrawn subject to normal verification, security review, and KYC completion. We may suspend, restrict, or terminate access immediately if we believe you have breached these terms, provided false information, failed verification, engaged in fraud, triggered AML concerns, remained inactive for an extended period, or if closure is required by law, court order, payment provider instruction, or PAGCOR related compliance expectations. Upon termination, open bets may be settled in accordance with the applicable rules, and we may retain records as necessary for legal, accounting, security, and dispute resolution purposes.

11. Governing Law and Disputes

These Dula terms and conditions Philippines are governed by applicable law in the Philippines and, where relevant, by rules and compliance expectations associated with PAGCOR oversight and lawful gaming operations. If a dispute arises, you agree to first contact us and attempt an informal resolution in good faith by providing full details of the issue and supporting documents. If the matter is not resolved informally, the parties will attempt mediation before proceeding to binding arbitration, except where urgent injunctive relief is necessary. Any claim must be brought on an individual basis only, and not as part of a class, representative, or consolidated action. You waive any right to participate in collective proceedings to the extent permitted by law.

12. Changes to Terms

We may update, revise, or replace these terms whenever necessary to reflect changes in law, regulation, payment processing, platform features, security practices, business operations, or player protection standards. Updated terms become effective upon posting on the platform unless a later effective date is expressly stated. Where changes are material, we may notify users through account messages, email, website notices, or app alerts, but your responsibility to review the current terms remains unchanged. If you do not agree with any revision, you must stop using the services and request account closure if needed. Continued use of the platform after revised terms are published constitutes your acceptance of the updated agreement.

13. Contact Us

If you have questions about these casino terms Philippines, account restrictions, KYC review, payment verification, self-exclusion, or dispute handling, you may contact our support team through the channels provided on the platform. Support is available in English and Filipino, and we aim to respond within a reasonable timeframe based on the nature, complexity, and urgency of the request. For faster assistance, provide your registered mobile number, relevant transaction details, and any supporting documents when submitting a query. Security related reports, account takeover concerns, and responsible gambling requests should be raised as soon as possible. You may also review related data handling provisions in Privacy Policy.